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Can’t hear others on different consoles on chat?


New Member
Hi guys,
My sons headphones broke, so bought him a different pair, but he couldn’t hear his friends on other consoles, tried changing settings in chat and also took the headphones back to Argos and changed for another pair, which are also not working.
They both say multi platform and both say for Nintendo switch. His old ones were HC2+ which didn’t say Nintendo switch on them.
Do I need to change them again for the HC2+, or is there a problem with the Nintendo?
Thought all headphones with mics would work, especially if they state Nintendo on them.
My son is only 8 and I am not that techy.
Any suggestions would be appreciated.

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