• Welcome to SwitchForum.com - The #1 place to talk about Nintendo Switch. Why not take a minute to register for your own free account now? Registration is completely free and will enable the use of all site features including the ability to join in or create your own discussions.

HELP!!

Jdl5376

New Member
Hi. We purchased a switch for our son for Xmas. All was working fine up to bedtime last night but when we have got upntoday all the games are showing but looks like they are downloading again. When we click on them we get a message software cannot be downloaded as the user that purchased no longer exists on the console. I purchased everything eith my parent user account which is logged in. Having a nightmare as our son is 11 and autistic and it is stressing him out (and us!) not being able to use it.
Any advice as to what is going on/what we can do would be massively appreciated.
 


NoExpert

New Member
Took a quick look in my online account to be more helpful, but as usual, can’t find what I’m looking for, so here goes anyway.

Is your account set as the primary, or is your son’s? Might need to be the game-purchaser’s.

Whatever page the setting is made, the existing primary would need to be decertified, and the next account to log in would then be certified.

Sorry if my terminology is off.
 
Similar threads
Thread starter Title Forum Replies Date
S Joycon help! Nintendo Switch General Discussion 1
K loosing interest in my switch console help Nintendo Switch General Discussion 2
K Need Help and advice Nintendo Switch General Discussion 0
W Help with account setup. Nintendo Switch General Discussion 1
G Desperatly need help setting up multiple switches Nintendo Switch General Discussion 1
W SD card reader help Nintendo Switch General Discussion 0
T Joycon help !!! Nintendo Switch General Discussion 4
O Help with figuring out Nintendo switch Nintendo Switch General Discussion 0
L Nintendo switch lose my games? (Help) Nintendo Switch General Discussion 0
J Help my joy cons not working Nintendo Switch General Discussion 1
Kakurine2 Help with the online store and regions Nintendo Switch General Discussion 1
S Looking for help / advice for headphones - microphone Nintendo Switch General Discussion 3
Erik 5 Steps to Help Parents Play (and Create) Video Games with Their Kids Gaming News 0
Erik HEY, PAY ATTENTION! CROWDFARTER LAUNCHES TO HELP BRING WARIO'S DREAM GAME TO REALITY! Gaming News 0
Erik Nintendo Offers 10 Downloads to Help You Recover from Your Holiday Weekend Gaming News 0
F Should NAMCO Help with MK8? Nintendo Wii U Discussion 3
queenzelda Time Zone Converter. To help with crossing Nintendo 3DS Discussion 1
F What can YOU do to help NR? Forum Suggestions and Support 4
F Luigi's Mansion 2 Help Desk Help Corner 2
F The ZELDA Series Help Desk Help Corner 2
F Retro Mario Help/FAQ Help Corner 1
Azriel Delacroix Animal Crossing Wild World Help Friend Exchange 1
zluigi56 Please Help! Off Topic Lounge 2
E Wii problems...please help! Video Games 10
JackitK Need Help? Who do you call? Video Games 2

Similar threads

Like Switch Forum!

Advertisements

Top